🇫🇷 FR🇩🇪 DE
Let customers order your foodon WhatsAppLet customersorder your foodon WhatsApp
Let customers order
your food
on WhatsApp
Let customers
order your food
on WhatsApp
We allow restaurants to provide food delivery and takeaway services via the world's most popular messaging platform, without commission.
Try it now on WhatsApp
1/4
Skip the conversation
Welcome to Taco Express. What would you like to order?
18:30
Hi! I'd love to try your Veggie Supreme Taco. Can I also get a side of guacamole and a horchata?
18:32
Excellent choice! I've got your Veggie Supreme Taco, with a side of guacamole and a horchata noted down. Would you like anything else?
18:33
FIRST CONTACT
Customers are welcomed and presented with your menu. They can order by picking items from the menu or directly texting their order.
Actually, forget the horchata, and add a side of chips and salsa instead. And I'd like to be delivered btw.
18:30
Done. What address would you like to be delivered to? You can either drop a pin to your location or type it in manually.
18:32
Done. What address would you like to be delivered to? You can either drop a pin to your location or type it in manually
18:33
Powered by Conversational AI
Our smart AI Clerk answers questions, makes recommendations, and understands the customer's intent to guide them through the ordering process.
Ok, here's a summary of your order. Please confirm or let me know if you need any changes:
Order Summary
1x Veggie Supreme Taco
1x Side of Guacamole
1x Chips and Salsa
1x Side of Guacamole
1x Chips and Salsa
Total Price: 15.00€
Delivery: 29 Route de Praz Veguey, Chavannes-Pres-Renens, Switzerland
18:34
Yes, that's correct. Thank you!
18:35
Great! Your order is confirmed. Please click the button below to complete your payment securely .
18:36
Secure Payments In WhatsApp
We use Stripe for secure in-WhatsApp payments. Supports 110+ payment methods like TWINT and Apple Pay.
FIRST CONTACT
Customers are welcomed and presented with your menu. They can order by picking items from the menu or directly texting their order.
Powered by Conversational AI
Our smart AI Clerk answers questions, makes recommendations, and understands the customer's intent to guide them through the ordering process.
Secure Payments In WhatsApp
We use Stripe for secure in-WhatsApp payments. Supports 110+ payment methods like TWINT and Apple Pay.
Making your own ordering platform doesn't work: too much friction
Making your own ordering platform doesn't work: too much friction
Sell on an app already installed by your customers and increase your margins
Sell on an app already installed by your customers and increase your margins
Delivery apps fees
Full margin
Your customers
Delivery apps
Your pockets
With
Delivery
Apps
With
Châtaigne
OUR
BEST
FEATURES
Big Perks, no fees
No Downloads, No Sign-Up
Typically, when trying to bypass delivery apps, restaurants create their own app or website. This is costly and often ineffective due to the friction of downloading an app or creating an account. We merge the best of both worlds by providing your customers a way to order through a familiar interface, in an app they already use, without the need to create an account or download another app: They are natively identified by their WhatsApp account. Your customers can order directly through WhatsApp without the hassle of downloading a new app, signing up or having to navigate an unknown interface.
0% Commission
We offer a flexible pricing structure tailored to your needs. Choose from a fixed monthly fee, a fixed per-order fee, a tiered pricing based on your order volume... If none of these options suit you, we will worker together towards a custom plan. Enjoy the freedom to select the best option for your business.
Secure Payments Inside WhatsApp
We use Stripe, a leading payment processor (used by Amazon, Uber etc...), to enable secure transactions for your customers directly within WhatsApp. This system supports over 110 payment methods, including popular options like TWINT, SWIFT, Apple Pay, and Google Pay. What sets us apart is our automatic payout feature: as soon as a customer completes a transaction, the funds are instantly transferred to your designated bank account. We also offer a lot of other features, like automation of handle disputes and claims for example. For more information on features, contact us at contact@chataigne.ai.
Flexible Delivery Solutions
We understand that delivery is a crucial part of your business. Our system integrates with your existing delivery fleet if you have one, preserving your established processes. If you don't have your own drivers, we offer access to Uber Direct's network at reduced fees. This allows you to benefit from professional delivery services without the high costs typically associated with third-party apps. By providing these options, we aim to give you the delivery capabilities of major platforms while maintaining your independence and profitability.
PoS (Point of Sale) Integrations
We integrate with your existing Point of Sale (PoS) system, eliminating the need for additional hardware or software. This streamlines your operations, reduces potential errors from manual entry, and allows you to focus on what matters most: serving your customers. By leveraging your current infrastructure, we help you maintain consistency across all ordering channels while minimizing disruption to your established workflows.
Our Dashboard, Your Control
Our intuitive dashboard allows you to manage all WhatsApp conversations, be notified of any issues, and feed new information to the AI clerk managing your phone number. Everything you need for your backoffice, all in one place.
WhatsApp Marketing & Loyalty
Unlike oversaturated channels, WhatsApp marketing is still rare, creating a unique opportunity. Its personal nature leads to higher engagement rates compared to traditional methods like email. We help you tap into this potential by enabling you to send targeted offers based on customer preferences and order history, integrate with your existing loyalty program, and gather feedback, announce new items, or distribute rewards. All this through a platform your customers use daily. This approach can significantly boost sales and customer retention without the noise of conventional marketing channels.
Contact Us
Common
questions
We've answered some questions you might have
What is Châtaigne?
Châtaigne is an AI-powered WhatsApp ordering platform for restaurants. It allows customers to place food orders via text or voice messages on WhatsApp, with orders flowing directly into your existing POS system. Each restaurant gets a dedicated WhatsApp number as their direct ordering channel—no app downloads required for customers.
How much does Châtaigne cost?
Châtaigne uses a transparent per-order fee model—not commission-based pricing. You keep 100% of your order revenue. We offer simple per-order pricing, volume-based order packs with monthly fees, and custom pricing for chains and enterprise customers. Contact us for a tailored pricing proposal.
How does AI ordering work?
Our conversational AI uses advanced natural language processing to understand customer orders via text or voice messages. It handles complex orders, dietary restrictions, customizations, and special requests automatically. The AI understands context and preferences, making ordering as natural as texting a friend.
What languages does Châtaigne support?
Châtaigne currently supports English, French, and German for both the ordering interface and customer communication. The AI can understand and respond in all three languages.
Where is Châtaigne available?
Châtaigne is available for restaurants worldwide. We're headquartered in Lausanne, Switzerland and Paris, France, with customers across Europe. If you're interested in using Châtaigne in your region, contact us to discuss availability.
How do customers place orders?
Customers simply message your restaurant's dedicated WhatsApp number. They can type their order, send a voice message, or have a conversation with the AI to build their order. No app download, no account creation—just WhatsApp, which they already use daily.
Why should I choose Châtaigne over UberEats, DoorDash, etc.?
You shouldn't! Châtaigne works best when used with other food delivery apps. It allows you to extract a better margin from your recurring customers, which is almost always the largest chunk of your business.
Why WhatsApp?
WhatsApp is chosen for its ubiquity and ease of use; it's arguably the world's simplest and most intuitive messaging interface, and it is by far the most used. Basing our system on it eliminates the need for customers to download a new app every time—no signups needed. It's also useful to remember that it's hard to find someone in this world that owns a smartphone but doesn't know how to send texts, whereas it's not given that everybody knows how to navigate food ordering apps. In other words, everybody and their grandmas use WhatsApp.
Do you provide delivery services?
Yes, we do! We offer integrations with Uber Direct and Stuart, which allow us to provide delivery services at a lower cost than usual. Additionally, if you have your own delivery drivers, we can integrate with your existing system and assist with managing your deliveries.
How do I sign up?
Click 'Get Started' on our homepage and fill out the form. We'll reach out to you to arrange the setup.
Is Châtaigne adapted to my business model?
If you have a unique business model or special requirements, contact us at contact@chataigne.ai. We'll collaborate to tailor Châtaigne to your needs.
Does Châtaigne integrate with my POS (Point of Sale)?
We currently integrate with the following POS systems: Lightspeed Restaurant (K-Series), PAR PixelPoint (web API), PAR PixelPoint (Windows API), iiko, SICOM, 3S POS, Adipos, Carré POS, Clyo Systems, EPOS Technologies, French Caisse, eTakeaway Max, Jalia by JDC, Kezia II by JDC, LEO2 / Atoo, Mealenium, MiiPos, MyOrderBox, Nestor, NetFood, Next Order, OrderLord POS, OrderWire, Panda EPOS, pointOne, Popina, POS HELPER, Quantum by Cunninghams EPOS Group, Restaurant Manager, Synapsy, AKK Softtech, SwooPOS, T.A.L.C Informatique, TASK, Tick'Eat, UltimaPOS, Zelty.
If your POS isn't listed and you are big enough, we'll add it.